Managing utility billing efficiently is crucial for both businesses and municipalities. In other words, the right utility billing software can save time, increase efficiency, and reduce errors and customer complaints. The availability of various options can also make it really challenging to choose the most optimal solution.
Here, we present you with the top 15 picks of the best utility billing software to make your choice easier. If you need more robust detailing in the metering of the utilities, integration with other programs, or reporting, then this guide will assist in finding the most suitable tool to manage the utility billing to the most precision.
Please take the time to read through our comprehensive review of each of the aforementioned software to learn how it can revolutionize your utility billing.
1. OneBill
OneBill goes beyond just creating invoices; it provides a complete utility billing solution, from measuring consumption to automating collections and offering robust analytics. Its built-in metering engine accurately measures electricity, water, gas, and other utilities, ensuring precise billing.
OneBill lets you customize billing options to fit your specific needs, whether it's tiered pricing, time-of-use rates, or something else entirely. And with its automated collections system, you can reduce delinquencies and improve your cash flow.
OneBill also offers valuable reporting and analytics tools to help you understand consumption patterns and optimize your operations. Plus, their white-labeled self-service portals empower customers to manage their accounts, view data, and resolve inquiries with ease.
2. Invoicera
If you're looking for a way to ensure accurate billing and effortless payment collection, Invoicera is worth considering. It seamlessly integrates meter data, eliminating manual calculations and ensuring transparent billing practices.
Invoicera's automated payment reminders reduce manual workload and streamline the payment process. Your customers can choose from various payment gateways, making payments convenient.
And the software easily adapts to dynamic billing cycles, effortlessly adjusting billing
frequencies and rates to meet changing needs.
3. MaxBill
MaxBill is a powerful, all-in-one platform that caters to a wide range of industries, from property management and public utilities to municipalities and specialized sectors like water and gas companies. It integrates CRM, billing, and reading management, giving you complete control over your business processes.
MaxBill excels in tenant billing, automatically generating accurate invoices for all stakeholders. It's also a fantastic choice for public utilities, providing a single platform to manage multiple services, from electricity and gas to water and telephone.
The platform helps manage partners, vendors, and customers, boosting efficiency and customer satisfaction.
4. SkyBill
SkyBill offers a flexible and adaptable utility billing solution that supports various industries, including traditional utilities like electricity and gas, as well as renewable energy solutions. It offers a wide range of billing options, supports different customer types, and lets you launch new tariffs to better serve your customer base.
SkyBill's automation helps optimize your meter-to-cash processes, cutting costs and improving efficiency. It seamlessly integrates with existing systems, making it easy to manage customer information.
Plus, the platform enhances customer service with a self-service portal and mobile app, allowing customers to pay bills, view their usage, and contact you with ease.
5. AvidXchange
AvidXchange's AvidUtility is specifically designed to automate utility bill processing and payment, freeing up your payables team and putting you in greater control of your utility expenses.
This platform automates the entire process, from receiving and capturing invoices to making payments. AvidUtility offers valuable benefits, including increased visibility into cash flow, key utility metrics, and projections for spending and budgeting.
6. MuniBilling
MuniBilling is a utility billing solution tailored for governments and private utility providers. It offers a user-friendly customer portal, allowing customers to access their account information and manage payments.
The platform simplifies communication and service management, allowing you to distribute documents, receive customer service requests, and process payments through the web portal.
MuniBilling also integrates with accounting solutions, meter reading modules, and GIS applications, providing a comprehensive and streamlined billing system.
7. Docsumo
Docsumo leverages AI and machine learning to transform the way you handle utility bills. It automatically extracts crucial data points from unstructured bills, eliminating manual data entry and reducing errors.
This platform handles a wide range of bill formats and even allows you to validate extracted data using Excel-like formulas, providing a comprehensive overview of your billing data.
Docsumo seamlessly integrates with your existing systems, streamlining your data management processes.
8. Oracle Utilities
Oracle Utilities offers a robust cloud-based utility bill management system designed to meet the specific needs of water, natural gas, and energy utility businesses. It provides a suite of solutions, including analytics, customer experience management, meter data management, and billing.
Oracle's flexible billing solutions cater to commercial and industrial customers, handling complex rate calculations and effectively managing customer accounts.
Its API-based integration with ERP and other financial systems further enhances its capabilities.
9. Open Gov
OpenGov's utility billing software prioritizes simplicity and flexibility, making it suitable for billing any type of metered or unmetered service. It seamlessly integrates with various third-party systems, enhancing efficiency.
The platform offers a comprehensive set of features, including automated bill generation, online payment processing, and customer self-service options.
You can choose from various communication channels, ensuring effective communication with customers. OpenGov also provides robust reporting and analytics capabilities.
10. Vyapar
Vyapar is a utility billing software solution designed for small businesses and entrepreneurs. It offers a range of features to simplify the billing process, manage customer accounts, and automate tax reporting.
Vyapar's user-friendly interface allows for easy bill creation and printing. It also provides a variety of reporting capabilities to help you analyze your business performance.
The platform's online payment integration allows you to accept payments from various sources, and its tax reporting features automate the process of generating GST reports.
11. CIS Utility Billing
CIS Utility Billing provides secure billing software solutions for municipalities, tribes, and both private and public utilities. It supports utilities managing a wide range of services, including water, sewer, trash, electricity, and natural gas.
CIS's comprehensive suite includes billing applications, customer information systems, and web portals designed to enhance customer interactions and streamline service management.
Its focus on operational efficiency and customer satisfaction makes it a popular choice.
12. Accuenergy
Accuenergy's AcuCloud platform automates the data collection process and generates professional-grade tenant invoices, streamlining the billing process and eliminating the need for manual data entry.
AcuCloud integrates with a wide range of meters, aggregates energy consumption data, and automatically generates invoices based on local rate structures.
It also features a powerful algorithm to ensure accurate data, leveraging historical usage patterns and weather data.
13. El Dorado Utility Billing
El Dorado Utility Billing is a cloud-based utility billing solution designed to assist municipalities, property managers, and metered service providers. It automates bill calculation and invoice creation, streamlining the process and enhancing efficiency.
The platform features usage consumption tracking, customer account management, and financial reporting. It includes a multi-metered module for billing various services, such as water, gas, and electricity. El Dorado also provides a work order system for managing service tickets, and customers can access a self-service portal to manage their accounts.
14. Submeter Billing
Genea's Submeter Billing solution helps property teams manage submetering efficiently, ensuring accurate billing and eliminating costly errors. This cloud-based platform automates meter readings, validates data, and generates detailed reports, providing valuable insights into energy consumption.
Genea supports a wide range of meters and offers a mobile app with features like a modern dashboard, meter reading range alerts, and historical trend analysis. It empowers property teams to collect accurate data and improve billing accuracy.
15. eFACiLiTY
eFACiLiTY simplifies tenant billing for malls, airports, and commercial complexes. It automates billing for rent, utilities, concessionaire fees, and more, ensuring accuracy and transparency.
The software integrates with BAS/BMS, smart meters, and IoT meters for real-time data capture. It also supports pre-paid metering and time-based charges, making it a comprehensive solution. eFACiLiTY® streamlines billing, manages property and tenant data, tracks move-ins/outs, calculates escalations, and integrates with your ERP systems.
The Smart Facility app allows for mobile meter readings, further streamlining your process.
Conclusion
Choosing the right utility billing software is a crucial decision for any business. The options listed above offer a diverse range of features, catering to specific needs and industries.
When making your selection, consider your requirements, budget, and integration needs. Look for solutions that offer automation, customer self-service options, robust reporting and analytics, and seamless integration with existing systems.
By choosing the right software, you can streamline your utility billing process, improve efficiency, and enhance customer satisfaction.
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